Refund Policy

Returns & Refunds We want you to love the way you feel in New Bloom. If something isn't right, we're here to help. 30-Day Returns You can request a return within 30 days of delivery. To qualify, items must be: - Unworn, unwashed, and in their original condition - Tried on over underwear only, with any hygiene liner left in place - Returned with all original tags and packaging For hygiene reasons, we cannot accept items that have been worn, washed, or have had their tags removed. How to Start a Return 1. Email support@newbloomera.com with your order number and the item(s) you'd like to return. 2. We will reply with return instructions and the return address. Please do not send items back without contacting us first, because returns sent to the wrong address cannot be processed. 3. Ship your return with a tracked shipping method. Return Shipping Customers pay return shipping, unless the item arrived damaged, defective, or incorrect. Refunds Once we receive and inspect your return, your refund will be issued to your original payment method within 5–7 business days. Your bank may take a few extra days to post it. Items bought with a bundle discount (2-pack or 3-pack) are refunded at the discounted price you paid. Exchanges Need a different size? Return the original item for a refund and place a new order for the size you need. This is the fastest way to get the right fit. Damaged, Defective, or Wrong Items If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund at no cost to you. In most cases, you won't need to send the item back. Contact support@newbloomera.com